Booking Policy
Service and Package Payments
All services, service packages, and treatments are prepaid to secure your appointment and the provider’s availability.
Appointments – all you need to know
We understand that unexpected complications and illnesses arise. However, a reservation is a promise between one of our experienced providers and you, the client. Because of the time constraints of our providers, ample notice is required for rescheduling appointments. We do respectfully request that cancellations are done 72 hours prior to an appointment.
- Appointments must be canceled or rescheduled at least 72 hours in advance.
- Late cancellations or no-shows will incur fees as follows:
- Provider consults: $70.
- Dr. Zwanepoel consultations and Functional Medicine appointments: Full consultation fee.
- Follow up appointments: The cost for follow-up appointments requested by our physician is included in the initial consultation fee. For all other appointment requests, or appointments requested longer than 3 months after the last review, a fee will be incurred. Our team is happy to assist you with any questions regarding booking and rebooking.
- Treatments and injectables (excluding Sculptra): Minimum $250.
- Sculptra appointments: Due to advance preparation requirements, cancellations or rescheduling must occur two (2) weeks prior. Failure to meet this requirement will result in forfeiture of 100% of the amount paid.
By booking, you agree to these terms. Please reach out to our team for any clarifications.
Check-In
Please arrive 15 minutes prior to your scheduled appointment time. This will allow us to get you checked in and confirm any important information. Arriving late may interrupt your service and the services of those who follow you. Our staff will be happy to assist you with any questions you may have regarding your appointment. All services and skin appointments require initial as well as follow up photos. Please ensure to come without any makeup, or arrive early and remove your makeup at one of our skin prep stations.
Quotes
Quotes are valid for 30 days but can still be changed at the discretion of the clinic.
Shipping
Shipments will be done on Mondays and Thursdays at 10 am.
Privacy Policy
Patient privacy is a top priority at our clinic. We ensure that our staff will not discuss your treatments with any other clients. In order to ensure your total privacy, you may be periodically asked to verify specific information such as your birthdate, phone number or address.
Gratuities
The best tip we can receive is your repeat business and referrals. However, if you are exceptionally happy with the service you received during your visit, our providers do accept tips.
Delivery of Incorrect or Damaged Product
Please check your delivered order carefully. In the event you have received the wrong or damaged product, please contact us by email at office @captivatingyou.com to advise us of the situation. Requests must be received within 14 days of shipping date. Please include a picture of the invoice, product, and packaging received. Due to the medical grade nature of the products we sell and to protect your purchase, we do not accept returns on skin care and makeup products. If the product was incorrect, damaged or defective, we will review the information and arrange a product replacement upon receipt of the returned product. We will make every effort to clarify this situation as quickly as possible.
Allergic Reactions or Skin Irritation
If you are needing more information about the suitability of a product for your skin type, please contact us at office@captivatingyou.com or call us at 587-771-0371. An in-house consultation may be required to determine product suitability. Products sold on this website are manufactured by medical grade manufacturers and when used correctly can deliver exceptional results. These products do have anticipated reactions to ensure results. If you experience an allergic reaction or unusual ( unanticipated) skin irritation to any product, we ask you to advise us immediately (within 48 hours). We will provide an exchange or refund for the individual product if an allergic reaction or unusual ( unanticipated) skin irritation has been confirmed. Please note that photos may be required.
Gift Certificates
Gift certificates are final sale. Please review all information appearing on the Gift Certificate, for additional terms. Any partially used Gift Certificate is not transferable or cashable.
